HELPS Counsellors
Complaints
Draft information — awaiting review and approval by HELPS Counsellors.
Raise a concern
Email HELPS with the subject “Complaint”. Describe what happened, when it happened, and the outcome you are seeking. Include a safe way for the team to contact you and avoid unnecessary sensitive information.
Next steps
Ask the team to confirm who will review your concern and when you can expect a response. HELPS must supply its approved complaints procedure, response times and escalation arrangements before this draft is adopted.
Privacy concerns
For concerns about personal information, see the Privacy Policy. You can also contact the UK Information Commissioner’s Office.
Contact HELPS
info@helpscounsellors.org116 Saxonbury Way, Peterborough, PE2 9FB